Terms and Conditions

General Policy

  • While every effort is made to ensure 100% consistency, customers should bear in mind that all our products are 100% hand-made and effectively depending on the availability of stock and therefore small variations may occur from item to item, including type and color of fabric and decoration. Also, please bear in mind items may appear slightly different colors on different computers due to avariation in computer systems and settings.
  • Due to the frequent change of material, sometimes previous fabric and decorationare no longer available. If you would like to make a or some costumes to match with your previous order please contact us before making your order to make sure we will be able to match the costumes for you. We will not guarantee the match if you don’t contact us before ordering. Thank you for your comprehension.

Payment

We can accept these types of payment :
1. Credit Card payment.
2. Paypal payment.
3. Bank transfer or Western Union payment.
We only send out the item(s) AFTER all payment(s) is (are) clear. For bank transfer and Western Union payment please contact us first.
Shipping

Delivery time includes 2 stages:

  •    *  We will need around 2 weeks AFTER payment and confirmation of the order form to deliver the order.
  •    *  Shipping stage: When your order is done we will send it out by UPS express delivery service   with tracking number and signed for service. The order will be delivered to your door in around 3 – 5 days after sending out. Tracking information will be automatically sent to your email address on the day we send out your order. So please keep tracking your email (even your spam email).

So, our normal delivery time is around 3 weeks. This time will also vary depending on the quantity of your order. But we will put big-quantity-order in our priority so that it won’t take long time to be delivered.

Import duties, tax and other administrative charge in buyer’s country are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s custom office to determine what these additional costs will be prior to bidding or buying.

Please note that we don’t send out the orders by normal postal service. We only send out orders by express service with tracking information.

We have flat shipping rate for all destinations around the world: $39 for first item and $15 for each additional item.

These following countries will have higher shipping cost: Rusia, Brazil, American Samoa, Costa Rica… Shipping cost for 1st item is $50 and $20 for each additional item.
Return

We accept the return for refund in case critical mistakes come from us. If mistakes come from buyer we can make alteration to correct the mistakes for free.
Costume(s) needs to be returned in original condition as when you receive your order (with tags on, unworn, etc…).
Costumes made to standard sizes will not be refunded if they don’t fit. They can only be received back for alteration.
Please contact us within 7 days after receiving your order to inform about the return.
Shipping cost of the return will be at buyer’s charge.
Please declare the parcel as returning goods with value of 25$ so that there is no import tax applying to return.

For return request, please contact us. Thank you.

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